Shipping Policy
Bunnypants Creations ships worldwide from the Netherlands. All items are handmade to order or prepared with care before shipping.
Processing Time
Orders are typically processed and shipped within 3–10 business days, depending on the item and current order volume. Custom or made-to-order items may take longer—we will communicate expected timelines.
Shipping Methods and Carriers
We ship via PostNL or DHL. Delivery times vary depending on the carrier, destination, and customs processing (for international orders). Typical estimates:
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Netherlands: 1–3 business days
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Europe: 3–10 business days
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Rest of World: 7–21 business days (or longer during peak seasons/customs delays)
Shipping Costs
Shipping fees are calculated at checkout based on weight, destination, and selected carrier. We do not control or guarantee exact delivery times once the package leaves our hands.
International Orders
Customers are responsible for any customs duties, taxes, or import fees. We are not liable for delays or additional charges imposed by your local authorities.
Tracking
You will receive a tracking number via email once your order ships. Please track your package and contact the carrier for delivery issues.
Lost or Damaged Packages
Contact us if your order has not arrived within a reasonable time (e.g., 30 days for international). We will work with the carrier to resolve the issue.