Refund Policy
Due to the handmade and custom nature of our products, all sales are final and we generally do not offer refunds.
Exceptions
We will consider refunds or replacements only in the following cases:
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The received item is significantly different from what was ordered (and you can provide clear proof, such as photos)
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The item arrives damaged or is falling apart due to manufacturing issues (not normal wear)
Process
Contact us within 14 days of receiving your order with your order number, photos, and a detailed description of the issue. We are open to conversations and will work with you to find a fair solution, which may include repair, replacement, partial refund, or store credit at our discretion.
Non-Refundable Situations
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Change of mind
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Minor handmade variations (as noted in our product descriptions and Terms)
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Items damaged after receipt due to use or improper care
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Custom or personalized orders
Returns
We do not accept returns unless we have pre-approved them. Any approved return shipping costs are the customer’s responsibility unless the error is ours.
Thank you for supporting our small handmade business! We put love into every piece and strive for your satisfaction.